Terms & Conditions

Stock Items

We stock over 7000 different products, if your required products are not shown on the website please feel free to speak with us.

General Information 

Total Hair & Beauty Ltd operates as a wholesaler and in doing so sells only to the trade. By placing an order with Total Hair & Beauty Ltd you are confirming that you are not a consumer for the purposes of the Consumer Credit legislation and for the Purposes of Sale of Goods legislation and that you are in business, purchasing the goods for the purpose of that business and not for personal use. All products sold on this website are intended for those qualified in the hairdressing and beauty trade and are for sale on a trade only basis. Goods are sold on the understanding that they are used for their intended purpose by qualified people.

The website “thesalonsuppliescompany.com” is owned by Total Hair & Beauty Ltd.

Our standard delivery charge is £5.00 plus VAT for most goods to most parts of the UK mainland. Orders placed online over £50, excluding VAT, to most parts of mainland UK have free delivery, Free delivery and standard pricing excludes any large or heavy items. . However certain areas such as Highlands and Islands may incur a higher delivery charge, large size and weight may also necessitate a higher delivery charge. At present we are unable to deliver to Northern Ireland due to increased freight costs and procedures. If this is necessary we will inform you as early as possible. 

We will endeavour to despatch goods within 4 working days subject to stock availability, however wherever possible we will despatch sooner. If clarification is required please contact us on either 01978 351111 or [email protected] 

Shortages and Damages
Goods must be inspected on delivery and all claims for shortages or damages must be reported to Total Hair & Beauty Ltd within 24 hours of receipt of goods. 
Faulty/Unwanted Goods

If you are not completely satisfied with your purchase, please contact us within 4 days to request a return authorisation. If a return is authorised simply return it in its original condition within 4 days, we will exchange it or replace it (postage non-refundable). 

Goods must be returned within 4 days of receipt, unused and in perfect condition including original packaging. Total Hair & Beauty Ltd is unable to accept responsibility for goods lost in transit or any delivery costs, delivery costs on the original order will not be refunded. Delivery costs for any alternative items are to be paid by the customer, please ensure any goods sent are correctly insured and proof of posting is obtained. All goods should be packed correctly as damaged goods will not be eligible for a refund.

Any returned goods should be in as new, unused condition. Goods deemed as unsuitable will be subject to a restocking fee, electrical goods will be fully checked to ensure they can be restocked.


All salon & beauty furniture made to order (in your own choice of colours and other variables), custom made or special-order products cannot be returned. Porcelain basins are non-returnable

Items sent direct from the manufacturer are not returnable. 

We are unable to accept returns of items such as scissors, clippers, trimmers, razors, blades, manicure or pedicure implements, tweezers and electrolysis needles which have been used due to hygiene reason

Please note your Statutory Rights are not affected. 

Cancellation after despatch cannot be accepted. Items made to order cannot be cancelled or amended once ordered.


Security and Privacy

When you place an order with us, we need to collect information about you to process your order and to provide you with the best possible service. This may include your name, postal address, phone numbers, e-mail addresses. We will never pass your personal or order details to any other company, other than to fulfil the delivery of your order. You may request at any point to have your data deleted.

For your complete peace of mind, all purchases made from this site are processed through the secure PayPal payment system. Your credit card details are not stored on our website and are only kept until your payment has been processed.

Cookies are used by this website only to enhance your viewing and purchasing experience. No personally identifiable data is stored. Any data used by this website is deleted when any purchase or site visit is concluded.

We promise to acknowledge and deal with all complaints by return. We undertake to handle complaints in a fair and honest manner, informing you of the result in a clear manner. You can reach us by the following methods

By letter to: Total Hair and Beauty Supplies Ltd 106 Bradley Road Wrexham LL13 7TP.
Telephone 01978 351111 or email [email protected].

These Terms & Conditions of sale do not affect your statutory rights as a consumer.

It should be noted that quoted prices may be subject to change at any time. We work tirelessly to ensure accuracy within the website however occasionally an error may occur, if an error does occur we reserve the right to correct it. All prices are subject to VAT and availability.

If you have any questions or are unsure about anything regarding purchasing from the site then please feel free get in touch with us and we will answer any questions you may have.

Website Terms

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License
  1. Permission is granted to temporarily download one copy of the materials (information or software) on Total Hair & Beauty LTD’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on Total Hair & Beauty LTD’s web site;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or “mirror” the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Total Hair & Beauty LTD at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer
  1. The materials on Total Hair & Beauty LTD’s web site are provided “as is”. Total Hair & Beauty LTD makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Total Hair & Beauty LTD does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Total Hair & Beauty LTD or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Total Hair & Beauty LTD’s Internet site, even if Total Hair & Beauty LTD or a Total Hair & Beauty LTD authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errors

The materials appearing on Total Hair & Beauty LTD’s web site could include technical, typographical, or photographic errors. Total Hair & Beauty LTD does not warrant that any of the materials on its web site are accurate, complete, or current. Total Hair & Beauty LTD may make changes to the materials contained on its web site at any time without notice. Total Hair & Beauty LTD does not, however, make any commitment to update the materials.

6. Links

Total Hair & Beauty LTD has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Total Hair & Beauty LTD of the site. Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications

Total Hair & Beauty LTD may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to Total Hair & Beauty LTD’s web site shall be governed by the laws of England and Wales without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.